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Hi I just read your admin post "DNS Issues and our plan to resolve them". Given the importance of that step, wouldn't be a good idea to mass email all your resellers so we can do the same for our customers? Sometimes we forget to visit the forums Thanks

Do you mean the ValueHost RESELLER account or just the Value Windows/Linux account?

Sir I changed the DEFAULT to shared but that didn't solve any problem because the plan has been already assigned the IP address. There is a link that says: "CHANGE to Shared IP" When I click there, a message tells me: "Changing IP address can cause a significant downtime up to 24...

Hello, The problem seems to be that H-SPHERE is trying to force the customer to acquire another IP address in order to create the subdomain. The customer has paid me in advance $300.00 for a full year which enables him to have 15 subdomains and one dedicated IP. I do not want that he can...

It is set as paid I tried without prices and with price, with credit and without credit The same error

HE CANNOT ADD EVEN ONE SINGLE SUBDOMAIN Customer is using ZERO sub domains of his supposedly 15 free, so I do not what this answer has to do with the problem Thanks anyway

Yash My customer signed up for a yearly billing period some days ago. He paid me by check. I configured his plan for allowing 15 subdomains free. I also set the hard limit to those 15 subdomain He is not any debtor or something like that. I configured the plan so he will have 0 credit in order...

Sirs, I have assinged 15 subdomains free for the plan "******** " . I then created an account with that plan When the customer tries to add a SUB domain to that account, a message tells that he does not have enough credit. Why?

Ok thanks, I'll wait

Dear Sirs, My previous post about Horde has some questions unanswered, I hope you can help me this time I am trying to use the horde webmail. When I click on the link "Password" I receive a "File not found" error, why? Also, how can I configure my name to be used in the "From" field...

Hi, I am trying to use the horde webmail. When I click on the link "Password" I receive a "File not found" error, why? Also, how can I configure my name to be used in the "From" field when I use Horde? I can only use the email address and not my name. I know that this can be changed using...

hi? is there somebody there? ?(

Hi Yash, Thanks for your answers Ok I want to configure the plan so the customer can have 1 MSSQL DB, 1 MYSQL DB, 1 PGSQL DB. What values should have: MS SQL Login, MS SQL Database and MS SQL Database User MySQL Database , MySQL User PGSQL Database , PGSQL User These fields can...

Dear Sirs, Thanks for creating the sample Plan for my first customer :) I have some questions: I want that my plan have unlimited Domain Aliases and unlimited Mail Domain Aliases, how should I do this? leave the max field empty or how? I am a bit confused about the difference...

Hi, I am trying to create a hosting plan with Summary Disk Usage enabled. I check the "include" check box in the first page of the wizard in order to enable "Summary Disk Usage Include". However, the next page tries to force me to assing individual quotas for disk space, mail boxes, etc...

Ok, it's solved, I registered both as "child name servers". I suppose that such option was the right one

Hi Finally, the name servers have been propagated: ns1.*** ns2.*** However when I try to set them as the nameservers for my domain using: http://domain.jodohost.com/anacreon/servlet/ModDomNsServlet I get these messages: NameServer ns1.*** is not registered NameServer ns2.***...

Hi Thanks I will wait

I was talking about the DNS replication. When I ping inkahosting.com this is the answer: Ping request could not find host inkahosting.com. Please check the name and try again. I just wanted to know if I configured correctly the server alias Could you please look at it? Thanks ns.m...

Dear Sirs, I followed the instructions to set up my DNS servers and my domain *** (which I registered with jodohost) is currently pointing to: ns.m y h s p h e r e.biz ns2.m y h s p h e r e.biz Also in the "Reseller`s DNS server aliases" option in H-SPHERE there is this...