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Frequently my customers' sites will get screwed up and report 0 for the disk quota. In those situations, I cannot update it and have to file a support ticket. That typically takes many hours to resolve. What is causing this? (It has been a problem for years.) What can I do to fix the problem...

I've been having many complaints from customers over the past couple of weeks about mail being blocked, especially by RoadRunner. Servers include mail3 and mail9 on cluster 1. My own site uses mail3, which means I've also had to deal with many undeliverable messages. I see some other recent...

I got this from a client: Any suggestions on what I can tell her other than the usual blacklists are temporary? She's on mail3. Will turning on SPF or Mail Domain Keys provide her any relief?

A client's install of phpList stopped working recently. I opened a ticket about it. But, the ticket has been set to "On Hold" status and I'm getting no further info on what's happening. Ticket is DLN-80901-156 This site has been running for quite some time. They're claiming that all of a...

I'm having troubles with sending mail from a CodeIgniter based site. Actually, mail was working for a while but now I'm getting this: I have SMTP Auth enabled as best as I can tell from the somewhat spotty CI documentation: Anyone here used CI and gotten email to work?

A client signed up a few years back in mid-September. They pay annually at that time. Last year, I moved their site from a Windows to Linux server in January. That gave them a new HSphere billing date of January 14. Then, this year, they upgraded to a new plan around January 5. Dates are all...

The Linux VPS page is linked to off the home page, but doesn't seem to be in the drop-down menus: http://www.jodohost.com/linux-vps.asp Is this service still offered? Is it replacing or in addition to Linux Semi-Dedicated that is still on the drop-down menus? And, could you do a comparison...

I tried using Webshell to password protect a directory. It seems to have created all the appropriate files, but I just get a '500 Internal Server Error' when I try accessing the directory. This is what was generated: .htaccess in the protected directory AuthType Basic AuthName...

A client tells me that he's tried to add trailers to his listservs and they're not showing up. I gave a look in the CP but I don't see anything particularly wrong with his list configuration. Are they supposed to work? This is on a cluster 1 site on web15. Thanks, Tim

Is there such a thing as an Internet standard "dead letter bin" email address? I mean, something that when you send an email to the message is sent without a bounce error but just deleted at the receiving end. I figured there'd be something like that at the example.com domain. But my messages...

A client wants to use DWMail exclusively and doesn't want to even see the other web mail options. I proposed creating a webmail subdomain and have it go right to DWMail. Now, what's the best way to do so? I could set up a PHP redirect, but is there a better way? Or, is there some way I can do...

Would it be possible for the billing emails to note the account that's being charged? I'm a reseller. I have more accounts than my plan, so I get billed annually for each account. That's fine. But, I never know which account I'm being billed for. I'd like to be able to reference my client's...

I need to upgrade a site's content management system. When setting up new sites, I upload a tar.gz file and extract it with the webshell feature in the control panel. I think I've tried in the past and found that webshell won't overwrite existing files. But I'm not positive of that. Before I...

I have enabled domain aliases and hosting domain aliases in my plan, but I still don't see an option for adding an alias. Is this still not possible on cluster 1? I guess I can do it via the registrar with forwarding, but I'd rather do the alias. Tim

I have a Windows XP question that I'll admit is probably best suited for a different forum. But I'm not exactly sure where to turn. And, not knowing how to phrase the question is keeping me from just finding an answer by googling. I'm hitting an odd limit on the number of windows I can have...

I'm trying to debug a script and would like to look at my server's transfer log. In looking through my control panel, I can't for the life of me find the view log button. I see the "On" icon next to Transfer Logs in the control panel's Settings page. The account is on a Windows server. I know...

To implement an online payment script, I'm trying to connect via PHP to an https address using fsockopen. I get this error: Warning: fsockopen() [function.fsockopen]: no SSL support in this build Yet, when I use phpinfo() I see SSL support is installed and enabled for the domain. I found...

I'm setting up phplist and see two options for mailing: batched or all at once. If I choose batched, it looks like I have to keep the browser window open till the mailing completes. If I choose all at once, I can close the browser window and phplist keeps sending "in the background." So, my...

I've got an app that works fine on my localhost PC but fails when uploaded here. The app includes a core library that does login checking by looking for session variables. Pages in the site's root directory work fine--the library file is included at the top of each page, and they all...

I got the following today. It appears to me to be a come-on or scam of sorts, but I'm not sure. Have you gotten anything like this? Skypanther is my registered trademark and domain name (com, info, net) here in the States. I'm thinking they're just trying to get me to buy the .cn from them. I...