Search results

I don't know where else to vent because opening tickets and talking to your chat seems to do nothing. I have many sites with you, but I have been having a problem for the past 3 weeks where mbia.org and boatmichigan.org both go down every single day. We have not made any changes to code or...

Every site we have on Jodo is currently down. I also cannot connect to the chat to get help, and I cannot login to hSphere either as it gives me an internal error. My phone is ringing off the hook so please help!

One of my clients is asking for PHP version 5.3, but I noticed the server only goes up to 5.2.14. Is it possible to get 5.3 installed or are there any plans to offer it? Thanks.

Nobody is answering my ticket or picking up live chat, so I'm posting here. None of my emails to or from my domain at twinmold.com are going through. Emails I send are not being received and emails that are sent to me are not coming through either. Ticket GVX-16808-367 Can someone...

We are building a website for a client and we will have to import over 40,000 records from Excel into one of their SQL server tables. This would be easy though Management Studio, but I don't think access is enabled to Jodo SQL Server DBs through it. We have been using Visual Studio to connect to...

We have been getting a significant amount of service unavailable messages on our websites over the past 2 weeks. When I asked support about it, their response was to simply tell them when it happens and that they would resolve it. This is unacceptable and has us already moving some sites to...

How do I change the domain name that is associated with my account and not lose any of the files or database data that is already there? Do I simply log into my control panel, click on domains, and then delete the domain and add a new one? I just want to make sure none of the data is deleted as...

I have a customer that would like to incorporate a Wiki onto their site. Does this come with any packages and what software do I need to do this? Thanks.

I just logged into my reseller plan and noticed 2 accounts there that I did not sign up (I sign up all our sub accounts). Both have signed up as Linux Premium sites and they look they come from generic spam accounts. Has Jodo been hacked? How did these accounts appear? I submitted a ticket but I...

We are getting complaints that all FTP files have been erased for certain clients. Our biggest complaint comes from a client that hosted their files on win14.m****here.biz. All their client info that they stored on the FTP is gone. I submitted a ticket but this is a big deal and we need this...

We have been getting this on and off for the last 2 days when trying to access our webmail on mail4: 500 - Internal Server Error It's currently down now. Can someone look into this? Thanks.

I submitted a ticket but there is no response yet to this very urgent issue. For some reason one of our client's sites is simply blank. The domain is removed. I confirmed all of the files are there and we haven't made any changes. Can someone wake up the ticket team and look at this? The client...

I have written about this problem over and over, but it seems like nothing is being done. Almost once a day, we get blacklisted from Comcast and have to go through their online process to get unblocked. It is to the point where we are ready to leave Jodo and take all of our accounts with us. Can...

I have a database file that I wanted restored to one of my accounts, but the file is too big to attach to a ticket (1.5MB). Is there any way I can email this file and have it restored?

I just got an email back from Comcast that our email is being blacklisted again for spam. We are on mail4. Can someone please take a look at this? Thanks.

One of our clients is setting up SSL through GoDaddy and one of the questions they ask is what web server software we are using. Can someone tell me if the reseller accounts use IIS or Apache? Our account is under bassodesigngroup.com. Thanks.

We have been getting a ton of requests lately for business email hosting with mailboxes from 100MB - 1G and 25MB attachments. Is this something Jodo offers or is planning to offer anytime soon? We have a reseller account now but I hate the idea of spreading a client between two hosts. One for...

I am getting messages from Comcast that our mailserver has been blacklisted. I can submit a request to Comcast with our mail server IP to be taken off this list. Where can I find the mail server IP? I checked throughout hSphere but couldn't find it. Thanks.

For some reason, it seems that Webalizer stats are being turned off randomly on my domains. I have received 3 calls in the last 2 months from clients who go to check their stats, and notice complete months missing. I have not changed anything with their sites when this happens. Can someone tell...

This just started happening a couple of days ago. Whenever I FTP files to any of my accounts under my reseller plan, the original file is overwritten, but the old file is saved in the same directory with a "_old" at the end of the filename. This is a problem with some .NET applications and is...