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I was lead to believe otherwise, so I thought I'd better get clarification. Thanks for clearing that up, Stephen.

I suspect I know the answer to this just having read the topic about SQL Server consuming bandwidth. But I'm not sure if creating IIS log files is counted towards the bandwidth limits, as I'm not sure if they are just written locally to the hard drive or go over the network somewhere. My log...

Well, someone has hacked into my website once again (meaning, they've gotten access into Jodohost's server - Win5 in this case) and changed some URL's on my site. If they are getting into my site, they may very well be getting into other sites on the same server. I would like to know how this...

I tried to get in touch with Live Support, but it is not responding (page not displayed in pop-up window). My SQL Server was hacked, someone added / changed some records. I need to make changes fairly quickly. I'm not sure how they did it. I'm thinking I should change both the username...

It was down for about 30 minutes, but is back up now. Thanks anyway. I eventually recieved an auto-reply from the ticket system, too. Just took a while (almost 20 minutes).

Win5 seems to be down, too. Is this a result of IP changes as well or another issue? The ticket system is down, so I sent an e-mail to reseller support, but have not recieved an auto-reply. My previous shared hosting accounts are under my reseller account, but they are still pointing to...

Great, I didn't know it would be that soon. Thanks for all the information.

That sounds exciting. The obvious question is, what is the timeline for installation of 2.4.3? Also, any chance of getting a list of what will be made available?

Can't seem to easily find a reference to this in the H-Sphere Guide. I assume that when I turn OFF 'Sign Up Access' in the Plans section that will simply make the plan not available for signing up, and doesn't affect any websites currently using these plans. Is this correct? I have two sites...

Thanks for the clarification, Yash. I'm not sure how I was logged into the CP when I tried to make a ticket. I'm not really sure why there are two different logins. I'll have to do a bit more playing around to figure out the reseller CP since it is quite different that the shared CP. Thanks again!

I was going to submit a ticket from my reseller account, but the Make Ticket option doesn't seem to go to the new Cyberius (sp?) Help Desk ticketing system, so I'm not sure if it's the right one. Do the reseller accounts still use the H-Sphere ticket system? Also, my original question was...

I guess it worked since I could log into the new CP. I don't know if there were any additional pages left in the registration process, but I'll try to set it up and see what happens.

Thanks for the quick response, Yash. I thought I needed the info for the sign up portion, which the instructions led me to believe. Since you are currently online, maybe you can respond to this issue. I got the following error when going through the sign up process: Registration failed Failed...

OK, great! I've been getting user complaints, so this will make them happy (as well as me!).

The new sites theory was just a guess. I have reported this kind of problem numerous times in the past. The answer I normally get is something along the lines of "Checked the site, runs fine. Please contact us for further assistance." That's why I thought I'd see if anyone else was affected first.

I'm a bit confused about the process of signing up for a reseller account. I already have a domain name (my shared account). Do I use this to sign up for a reselller account, or should I use a different one? Will using my current domain name adversely affect access to my existing account until...

Has anyone else on Win5 been experiencing erratic performance levels? For the last week to 10 days my site goes from running reasonably fast to being very sluggish on a fairly regular basis. Sometimes it can take anywhere up to a minute to respond, but then seems fine for a while. I was hoping...

Thank you for the clarification, Atul. I will be looking at the reseller packages after work tonight and will proceed with signing up for the appropriate one.

Thanks for the reply, Emagine. I don't want to seem rude, but I don't know what you just said. That was a pretty convoluted answer to what I thought was a simple question. But I appreciate the effort. I'd like an official answer as to whether or not resellers are hosted on a different server...

Are resellers placed on different servers than the shared sites? I am still considering opening a reseller account and wondering if I move my current shared website over to it if my shared site will be physically moved. Thanks!