Search results

I've been noticing that every night around 10:30-11pm EST that my websites using MySQL8 start running extremely slow, and it stays that way until sometime after 2am. It causes a lot of query timeouts on sites using Coldfusion and on forums using PHP. Is there a site or sites eating up all the...

The IP 173.0.129.16 is currently showing as LISTED on the SORBS-SPAM blacklist, and it is causing my client's email to be rejected or junked.

Reseller help desk is giving error, and chat is on terminal hold. Is this a continuation of the problems from the following thread? http://support.jodohost.com/showthread.php?t=23491

Had reports of customer sites down all day, same 3 or 4 sites having problem. Haven't been to where I can determine if these are on the same server or not, but they never load and eventually the browsers time out with "website not found". Anyone else having this? This morning I was able to get...

I've had a ValueHost reseller plan with Jodohost for several years now. I just noticed that the advertised resource limits are 8.5GB of disk space, and 135GB of transfer. However, my HSphere Stats show lower amounts for both disk space and transfer. How do I get my account updated to the new...

The last week I have had a couple of database connection issues on 2 different CF servers, wincf3 and win6. These are sites that have been running for months or years without any code or DSN changes. They are used regularly and have had no issues other than the rare Jodohost outages. Are these...

I see something about "Cluster 1 control panel stopped", but how the heck am I supposed to know what domains/websites/mail that will affect? I cannot get into HSphere for ANY of my domains, let alone my reseller account. I have customers calling about no access to emails, can't get into their...

I have a potenetial customer with a WordPress site that will want to be adding a shopping cart. Anyone here have any recommendations on WordPress shopping carts? Anything special I'll need to know or do when I setup WordPress on the account to make the shopping cart setup easier/better?

I have a client with an existing phpBB forum running on a free forum host. He wants to have me host it here, but is afraid of losing posts, etc. He can get a backup from his current host for $10, which they provide as a tar.gz file. If we set up his hosting account, install phpBB, and then...

A customer contacted me today about some emails she sent that got returned. She was sending from an AOL account to email addresses hosted through my reseller account. I couldn't see anything obvious, so I created a ticket and forwarded the "returned mail" messages to support. I asked for a...

The time displayed by querying the wincf3 server appears to be 5 hours ahead of EST. Is it set to display GMT instead of its local time? I'm assuming this server is in the same datacenter as the others and in the Eastern Time Zone.

I may have a new client who will need CF7 in order for his web site's eCommerce to function properly. When he signs up, what do I need to do to make sure his site is on the server running CF7?

I've got some clients complaining that emails sent from their domain hosted on Jodohost is not being received by people using other domains hosted on Jodohost. For instance, my client's email is wpo@*****dr.com, which is hosted on wincf3. He sends a message to my account at...

I have an issue with a new customer I need to get resolved. I created a ticket almost 2 1/2 hours ago, never got confirmation. An hour later, I sent an email to tech support, and CC'd Stephen. Still no response from that. Is there an issue with the help desk and support emails?

I've got an application I'm developing, and the part I've uploaded to the Jodohost server keeps giving this error: Error Executing Database Query. [Macromedia][SequeLink JDBC Driver][ODBC Socket][MySQL][ODBC 3.51 Driver][mysqld-4.0.27-standard-log]Lost connection to MySQL server during query...

I need to give a client access to his AWStats, but I don't want to give him the FTP login and password currently used to access the stats. Can a different username/pw be set up to just view the AWStats?

There is something seriously wrong with Jodohost's domain name registration/billing process. I tried to renew a domain today for 2 years using Paypal. Transaction went through without a hitch (I thought) as I received confirmation from Jodohost and Paypal that payment was made and received...

Back when I was using Access, I used to be able to link to a tab-delimited .txt file as a table, and then run a script to extract the data and place it in a real table. I find myself needing such an option now using MySQL, but what I thought would work wouldn't: LOAD DATA LOCAL INFILE...

Last week I had some business down in Miami, so I contacted Stephen to see if we could meet up. I've received a lot of help from Stephen over the last couple of years, and I wanted to put a face to the man behind the patient IMs and emails. Luckily we were able to find time to meet, and he was...

I've got a couple of cron jobs set up to run on a daily basis at a specific time. For instance, one runs every day M-F @ 2:50pm to send some lead data to about 600 subscribers via email. Today the thing ran 5 separate times - at 2:40pm, 2:50pm, 2:53pm, 2:55pm, and 3:01pm. This has also...