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Hi A client's email address was disabled due to abuse. I had them scan/clean all computers on their network, which they did. About 3 hours ago I replied to the abuse notification I had received that everything was clean but I haven't heard any response yet. Also, when I click on the links...

We have a client site throwing a 503. They have a presentation using their website in 10 minutes. I submitted a ticket (#579092 ). I also tried to get on live chat but it just said someone would respond sometime. I tried to call but immediately went to a voice message. When I logged in to view...

We've had 10 sites down (both client sites and our own) start throwing 403 errors. Some sites it has happened to twice since 4/26/17. There have been no code changes to any of these sites in that time. We have many other sites using the exact same CMS hosted elsewhere and we have not had this...

We recently cancelled an account after about 7 days and selected the option to do refund/billing and charge the CC. Does anybody know about how long it may take for a refund to show up in a client's bank account?

We would like to offer our clients free hosting during the development period of their website (as we need a hosting account during development). Given each website takes a different amount of time to complete, we have no idea how long this period may be. I assume the best way to do this is...

We use our own .NET CMS for our sites and have been for several years. Up until maybe a month ago all sites loaded nice and fast. Lately, we've been noticing that if we haven't been to a site for a bit (say a day or even half a day), the first load can take 10 seconds or more just to get the...

Somehow my first post disappeared.... I've been trying to get a response to RS #EFW-54126-504 for several days now and have no answer. I was told on the ticket five days ago that a server move from 2003 to 2008 would commence within 12 hours. I was also told the transfer would take 24-48...

Hi We don't use the built-in Hsphere Support Center for our clients. But some still try to use it. Is there any way to turn that off so our client cannot access the built-in Support Center?

We have a custom CMS that uses page routing. Currently, the system uses clean URLs that end in "/". Supposedly, this is fine for IIS7. But our understanding is that in order for page routing to work on IIS6 all URLs must end in ".aspx". However, our CMS and it's page routing works on IIS6...

I have a client asking how to create a read-only login for MSSQL. It doesn't look like there is such an option in Hsphere. Is this possible to do?

Hi Trying to send a TT to [email protected] and it bounces from both my qwestoffice.net account and one of my domains here at jodo. It says: Hi. This is the qmail-send program at srv.hspherehelp.info. I'm afraid I wasn't able to deliver your message to the following...

It seems the default spf in hsphere is: v=spf1 a mx -all ... instead of: v=spf1 a mx ~all The default seems to cause spf bounces when sending from here. Is the default txt record for spf really "wrong" because it uses a dash instead of a tilde? And if so, is there any way to have...

I just got an email that a client's site was hosting "illegal content" and therefore their /image/ dir had been blocked. I immediately replied to the email trying to get some actual information, and tried to get on live chat but no one was there. The email came in at about 4:40 PM my time...

I have a client asking about application hosting that requires a VPN tunnel, and whether it is available. Is this available? Thanks! David

Hi I already have a couple Windows VPSs, but need some more. I'll need to install MS SQL 2005 Express on them - which I've already done on one of them. But when we did we ran into some memory issues as I recall. Which Windows VPS plan is recommended as the minimum in order to run MS SQL...

A client is hosting their own server and we are trying to install the SunShop shopping cart (turnkeywebtools.com). We've installed this cart at Jodo in the past with no issues. But on this client's server we're having an odd problem. During the install process, it goes to a page called...

Can anyone describe exactly how to enable rDNS and/or DNS blocklists on MailEnable? I can find the subject in the help topics for MailEnable - but the help topics simply describe what they are, not how to set them (as in, where they are and what you click). I did find where you can right...

I have a client who manages their own DNS. When I check dnsstuff for their A record, I find two A records for their domain, both leading to different IP addresses. Is this proper to have to different IP addresses on two A records? Their site loads incredibly slow sometimes, and I wonder...

Anybody know of a good, reliable service that would provide faxing from the web? By that I do not mean a site where you can upload your files to them and they fax them. I mean where I can dynamically create content to include in a fax an then a form on the site itself is what sends the content...

I have a client's account where the awtstats log file has grown to over 110 MB. I seem to recall this happening, though rarely, for other accounts of mine in the past (maybe one or two). I had thought I had been able to just delete these, and still have awstats function just fine, but couldn't...