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Following the hacks of websites on Web4 I followed Stephens advice and have spent ages clearing out malicious php files etc and updated all the Wordpress sites and so on. Then, at suspended Feb 5, 2016 10:36:46 AM (EST I guess) the account was suspended I've raised a ticket asking for help (no...

All my sites on Web4 have been hacked by a Japanese shopping organisation. I'm in the long process of trying to delete the thousands and thousands of files which have been uploaded This is a snippet from one of the html files <script type="text/javascript"...

I've raised a 2nd ticket but no response (1st ticket didn't improve things): Joomla and Wordpress sites on Web 4 (running MySQL10.myhspere etc) are not responding for 80% of the time, instead giving a 503 error. Any chance someone from tech support could have a look at this? (I suspect its the...

I have a number of pretty standard Joomla sites on Web4. Until recently, they all used to run fine, but now it's almost impossible to connect to them without getting a Error 500: Internal Server Error. When they do connect, the sites are very very slow. I've raised tickets numerous times and...

All my Joomla sites on Web4 suffer from this frequently occuring error. Raising tickets doesn't solve the problem. So, is Web 4 sub-standard? Do I have to move these sites to a more reliable server? I thought that the move to Waco would consign this sort of snag to the trashcan, but if...

Before the move to Waco I was approached by a client re hosting their website. I set it up (on Web4) and, as the client had not at that time changed the nameservers for their domain to mine, the site was accessed via the Instant Domain Alias given in the control panel...

I sent an email from my GMail account to my reseller email on Win 19. ?(It bounces with this response: Delivery to the following recipient failed permanently: info@MYRELLER_EMAIL_ON_WIN19.net Technical details of permanent failure: Google tried to deliver your message, but it was...

Sent in a ticket, but can't tell if it's arrived...... This is the snag. Email is on Win19 Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the...

I think emails to my domains on Win19 are getting through now. But, a question: some are arriving dated 26 Aug etc, so does it take a few days for DNS and so on to sort itself out? Is it possible that some have just vanished into the ether?

None of my domains on Win19 are receiving emails - they can send them OK. The domains show up OK , eg www.XXXX.net etc all fine. So, not a DNS issue? I've raised a ticket but can't tell if it has been received as my re-seller email address is not receiving. In my Reseller CP this bit...

No doubt part of the ongoing Waco saga, but some of my sites are not responding on web 4. I've raised two tickets, but I don't think they're getting through - consequently I can't say what the ticket numbers are. If Stephen has not yet been taken away by the men in white coats, would he...

My CP is down and the Jodo Reseller Help Desk is not responding. (so can't raise a ticket) ?????????? Later.....Helpdesk now OK again so have sent in ticket

I've sent tickets in but here is the problem. They are all Joomla sites using MySQL8 With regard to name servers, my reseller account name is yyyy.net which is registered with Jodo Domains along with 2 more domains in the same Jodo Domains account. The nameservers are all correct and yyyy.net...

I suppose these are related to the Waco move. Not possible to use FTP nor the CP File Manager. Also, Helpdesk still not accepting logins.

Websites are down - this is what I get in the Control Panel 204.xx.xx.220 (Shared IP) CHANGE to Dedicated IP Virtual Host IP does not match DNS A Record. Probably shared IP tag was changed. Resolve this problem Click to get help Name Servers ns4.xxxxxxx.net -> 173.x.xxx.5 ns3.xxxxxx.net ->...

I keep getting persistent, random Error 500 Internal Server Errors on all my Web4 Joomla sites, all use MySQL8 I've raised a ticket (again) RS #KMV-84324-297]: Error 500: Internal Server Error but nothing has improved. The situation is critical - my sites keep failing - can someone at Jodo...

3 June 2011 Web4 - Error 500: Internal Server Error This happens reasonable frequently with all my Joomla 1.5x sites on Web4. I've raised tickets in the past but never had a satisfactory solution. Is there anything you chaps at Jodo could do to imrove the performance of PHP on Web4? Some...

A client wants to know if emails sent from his office by his secretary can be secretly forwarded to his own email address - ie spy on his employee. Is this possible (ethics aside)?

11 Mar 11 I've searched the forums for some help but to no avail. Emails sent from my site to AOL addresses never arrive, they just fanish into the ether leaving no trace of their existence; no bounce backs, nothing. Does anyone have any ideas to fix this please? Many thanks, Rob PS...

20 Apr 07 07:04 GMT I've seen that Stephen is slaving away in the data centre to get Mail1 up and running again. My own emails are failing so I suspect that they are on Mail1 In my Jodo CP under Domain Aliases it lists mail.my... etc Is Mail the same as Mail1 ? The IP address which...