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Since someone hijacked my last thread for their issues I am posting this again... Support, I have been a very small reseller (just for a few clients) for a number of years... since back before 2007. I don't do a lot on here as only have a few clients, but I was wondering if over the years...

Support, I have been a very small reseller (just for a few clients) for a number of years... since back before 2007. I don't do a lot on here as only have a few clients, but I was wondering if over the years this Cluster 1 has ever been updated with more modern servers or if these are still on...

I have a client that has used a Blackberry 8830 for quite a while. I am going to provide his email of the history of events below and would love some feedback. He is tied to mail4 which had issues within the last week I believe. Don't know if it is related or not. Thanks, Greg

I see that you are working on Mail4. Thank you for taking a look. As always please let us know as much as you can as soon as you can in the outages area. Thanks for working on this.

I have a customer on linux server at Jodo. He studies his logs religiously and is seeing all kinds of bots crawling his site and wants to stop them. Here are a couple of snippets from log file he sent: 124.115.6.14 - - [17/Mar/2013:02:44:56 -0500] "GET /robots.txt HTTP/1.1" 200 115 "-"...

I saw the post earlier about mail4 being down: http://support.jodohost.com/threads/mail4-and-live-chat-are-down.24356/ And post says it is now up. Customer can receive emails now, but if he sends them out they don't seem to be going out. Is there a backlog on the smtp portion sending out...

I have a customer here that is getting bounce back messages to his account from where someone is spoofing his email address. Is there anything he can do to prevent this or at least block all these bounce backs? Thanks, Greg

It appears web5 is down. Ticket number is OWY-62215-536. Submitting here so others on web5 are aware of situation.

My client normally gets into his control panel and clicks on the File Manager and it takes him straight into the file manager. However right now it is prompting him for a user and password after clicking File Manager. We thought maybe Jodohost now required him to enter this, but it will not...

What IP address should we see the reseller control panel for HSPhere Cluster 1 resolve to: https://cp.m****here.biz/psoft/servlet/psoft.hsphere.CP I and my customers cannot get to the control panel. the cp.m****here.biz is resolving to 173.0.129.1, but don't know if this is correct. So...

My same customer that was having slow down issues with Web5 is now seeing the following error: "Error 2: Language string failed to load: connect_host" He has the PHPMailer script (been in place for a couple of years" is all of a sudden failing on the new server. Here is the code he has...

I have a customer on web5 that is loading very slowly. Is anyone else having an issue on this server? Submitted ticket: DCZ-35897-370

I would put this in the ticket system, but it is not loading up for me at the moment. So let me post here. I have a client that is sending and receiving emailing from his Outlook client and the date sent is either showing up as an hour slow or an hour fast depending on whether it is an email...

I have put in a ticket a couple of weeks ago, but I wanted to pass this along to the forums and see if I can get some feedback. Basically I have client that cannot reliably upload to server at Jodohost. 80% of the time he gets a failure where the bytes per second go from a respectable rate...

Customer has multiple domains that appear to be hacked and contain malicious links. Here you can find info on this: Go here http://www.unmaskparasites.com/security-report/ and then put in domain jamestippins.com and you will see results. Then the suspicious link shown can be examined via...

Have a linux account and need to know how to avoid duplicate content. I would like to know how to do the following: 1) If I wanted www.mydomain.com to be the way everyone gets to my site how do I make mydomain.com permanently redirect to www.mydomain.com so google only sees one site... not...

I have several clients that have been hounding me (rightfully so) about their outgoing email randomly not making it to the recipient. Usually it is to corporate sites, but we did a check using one of the DNS Report systems and got the following error: An I.T. guy was nice enough to try and...

I have a client that can send email via MAIL5 (SMTP) and can successfully connect via POP3, but know mail is getting through to him. I have sent several and they never make it through... can check via web mail and they are not visible there either. Possible backup on DSPAM???? Tried posting...

I need a follow up on ticket CFP-37271-840 please... haven't heard back since my last update to the ticket on Oct 10th at 11:42. Thank you.

I have a client trying to use the account backup feature in the CP to backup their domains and mysql databases and all of them are failing. This may be related to the CP, but need to get confirmation on this. Ticket KOR-12599-905 Thanks